Glasgow Home Improvements Supplier of PVC Exterior & Interior Cladding plus more
75 Barrie Road, Hillington, Glasgow, UK, G52 4PX
Call us on 07778688828 or 07588728828

Frequently Asked Questions

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Do you deliver?

At present we only deliver within Glasgow, Scotland. Customers within Glasgow who require delivery can contact us on 07778688828 or 07588728828 for a quote. Depending on the order and distance this can vary between £30.00 to £60.00.

Booking a delivery

We can only deliver within Glasgow at the moment and delivery costs can vary between £30 to £60 depending on the location and size of the order

Our PVC panels are large and sturdy. However, we do our best to ensure that items ordered are handled with care when being delivered. To arrange or enquire about a delivery please us on 07778688828 or 07588728828. You can also contact us via our online form or email us at mrdenglimited@gmail.com

Can I order online and collect?

Customers can order online and collect their paid for items at our warehouse. Please allow 48 hours for us to have your order ready. We will require to see identification and the card used for payment. You can collect your order from: 75 Barrie Road, Hillington, Glasgow, UK, G52 4PX.

Collecting your pre-paid order from our Warehouse

Please allow us 48 hours to prepare your order before you come to collect. You can call us us on 07778688828 or 07588728828 to arrange a time that best suits you. We will require that you provide your order number/PayPal receipt, the card you used as payment as well as identification in the form of a valid Driving Licence or Passport

How can I pay for items online?

Customers can pay for their online order through PayPal. Customers do not need to have a PayPal account to use PayPal - they can sign on as a guest.

What if I have a complaint or query?

We value our customers and want to ensure that they have a good experience shopping with us. However, should you require additional information or wish to make a complaint you can call us on 07778688828 or 07588728828 or reach us through our Contact Form.

What's your cancellation, return and refund policy?

Cancelling your order

Should you change your mind, you have up to 14 days to cancel your order. Please email us mrdenglimited@gmail.com along with your order number and request to cancel

If you fail to return the products to us, we will be entitled to charge your for the reasonable costs of collecting the products from you. We have the right to deduct these expenses from any refund owed to you

If you do not return the products delivered to you or fail to pay the delivery costs (if applicable), we reserve the right to deduct the direct costs of recovering the products from the amount due to be re-credited to you.

Our right to Cancel orders

Mr Deng Ltd has the right to cancel orders in the event that (i) we do not have sufficient stock to satisfy your order (ii) a product/products you ordered were listed incorrectly or priced incorrectly. If we cancel your order, we will notify you by email or letter and refund any amount deducted by us from your payment card within 14 days of your order.

Payment for orders

Mr Deng Limited does not receive cheques. Customers can pay online via the use of PayPal. This ensures that customer data and bank details remains secure and confidential. Customers do not need to have an account with PayPal - they can sign on as a guest

Any credit/debit card being used needs to belong to the customer. If the issuer of your card denies authorisation of payment, Mr Deng Limited will not accept your order and we will not be responsible for any delay or non-delivery. We are not responsible for any incurred bank charges due to the processing or your order.

Dispatching of orders

Items will not be released until payment has been received in full.

Incurred Bank Charges

Mr Deng Limited will not be responsible for any bank charges incurred by the customer

Refunds

In order to be eligible for a refund, you have to return the product within 14 calender days of your purchase. The product must be in the same condition that you receive it and undamaged in any way. This includes the surface fill being intact. Should the surface film be removed we are unable to offer a refund as the products are not fit for resale.

After we receive your item, our team of professionals will inspect it and process your refund. Items must be returned undamaged, unused and unaltered. The money will be refunded to the original payment method you've used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to contact our customer support team.

Returning Items

We will not be responsible for return delivery costs incurred by the customer.

Redelivery

In the event that a customer requires their order to be re-delivered, the customer accepts that they are responsible for covering that cost.

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